Preparing an application change with production teams

Describe the applications, interfaces and flows involved. Specify the exchanges with other systems and who to contact with questions.

This information must be understandable by the teams who will handle the follow-up.

Agree on the checks to perform and on responsibilities. Expected results make it possible to tell a step that is complete from a step that has merely been executed.

Implementation and rollback arrangements are defined according to the organisation’s procedures.

Explain what changes for users, the difficulties already known and how to escalate. Short, accessible documentation helps teams handle the first requests.

Prepare the checks and exchanges needed after the change. Feedback from users and support helps identify the topics to revisit.

The change thus continues into day-to-day operations, with information shared between project and production.